johnbreVW
Contributor
Contributor

Error trying to upgrade vRA using vrLCM - nullPointerException

I am facing a rather frustrating issue.  In our Sandbox environment, I am trying to perform the vRealize Suite Upgrade using vRLCM.  vRLCM seems to be in good health, I have successfully upgraded it to 2.0.  Then I have used it to successfully upgrade vROPS to 7.0 and vRealize Log Insight to 4.7.

But when I attempt to upgrade vRA to 7.5 (which I am most excited to try) the pre-check fails with the following error:

LCMVRASYSTEM55023: Generic system error

java.lang.NullPointerException

    at com.vmware.vrealize.lcm.plugin.core.vra70.task.VraPreUpgradeCheckTask.performJavaAndPowershellPrecheck(VraPreUpgradeCheckTask.java:556)

    at com.vmware.vrealize.lcm.plugin.core.vra70.task.VraPreUpgradeCheckTask.checkIaaSUpgradePrecheck(VraPreUpgradeCheckTask.java:301)

    at com.vmware.vrealize.lcm.plugin.core.vra70.task.VraPreUpgradeCheckTask.execute(VraPreUpgradeCheckTask.java:161)

    at com.vmware.vrealize.lcm.platform.automata.core.ExecutionTask.run(ExecutionTask.java:41)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

    at java.lang.Thread.run(Thread.java:748)

I have tried to look through the logs but could find nothing of relevance.

Does anyone have any tips on where to begin the troubleshooting - or what logs to look in?

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This is fixed in the latest patch for LCM 2.0 (LCM 2.0 Patch 1). Please refer to VMware Knowledge Base for details on the patch.

It is also available at - https://my.vmware.com/group/vmware/patch

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