SRM asset capacity is different than the license

airaqi · ‎09-30-2023

Hi all,

My SRM license capacity shows 500 VMs on bothe vCenters (License tab).

After configuring the SRMs and assigning the asset license the capcity (License --> asset --> solution) shows 75.

Can i have some directions or to understand why 75 instead of 500?

Thanks

battybishop · ‎09-30-2023

I suspect you have bought Standard SRM licences and you can only have 75 per site, if you need more you need to purchase Enterprise SRM licences.

airaqi · ‎09-30-2023

i asked for enterprise and VMware shows this in the license tab:

But in the asset tab:

battybishop · ‎09-30-2023

I believe this is because you haven't assigned any yet.

airaqi · ‎09-30-2023

The second screenshot after assigning the license.

battybishop · ‎09-30-2023

I think the key part here is usage is showing as 0, looks like a bug in the UI. I would start protecting a few VM's and see if it sort's itself out whilst at the same time raising the issue with a support ticket.

airaqi · ‎09-30-2023

I tried to create 100 VMs.

The protection failed when it reached 75 VMs.