Samsung Gallery Android 11

[Jay161]

I have an Android Gadget Samsung Galaxy A42 5 G running Android 11.

I cannot install the Samsung Gallery App.App is not even showing in Google App Store.

If I try to install it  from the App Catalog ,its also not working.

Error:Your installation request failed. Please update and try again.

Moderator edit by wila: Moved thread from Technical Community Resources to Workspace One UEM discussions

[scott28tt]

Please state which VMware product this relates to.

[Jay161]

Version: 21.2.0.5 (2102)

[scott28tt]

That's a version, but of what actual product?

EDIT: Never mind, just using Google with that version number tells me it is Workspace ONE UEM. I've reported your thread so moderators are notified it needs moving to the correct area.

[Jay161]

Workspace ONE UEM

[Noordan]

I think this Samsung documentation can help you https://docs.samsungknox.com/admin/knox-platform-for-enterprise/kbas/kba-369-cannot-install-samsung-...

the reason is because the app is classified as a system app and will not be updated on google play

[Thonno95x]

How can I prevent Samsung Gallery from being uninstalled during Enrollment?