VMware Workspace ONE Community
irfanosmani
Contributor
Contributor

windows device stuck at account setup while enrolling to WS1

 
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irfanosmani
Contributor
Contributor

anyone ?

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almostIT
Enthusiast
Enthusiast

How is your enrollment configured? 

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irfanosmani
Contributor
Contributor

Hi AlmostIT thanks for reply, and sorry for coming back to you this late

WS1 check in endpoint management autopilot list and then in azure for user account, but what is interesting is that, it was working just fine until the 7th of Dec which was a patch update from WS1, and then the problem started and is persistent since then.

it passes Device preparation, Device setup, and then stuck at account setup,

Thanks 

 

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d_shark
Contributor
Contributor

Hi  

Not sure if its related but i also had issues enrolling android devices using WS1 i had to change the download location to the playstore. 

Which resolved the issue. Not response from Airwatch support since Friday. 

 

 

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irfanosmani
Contributor
Contributor

there is no problem enrolling MacOS or android, it works just fine but issue is only with windows devices, and we use intelligent Hub for applications 

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