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Contributor
Contributor

"Unable to Install "NAME OF APP" You must purchase this app to install it.

Hello,

I've been dealing with an annoying issue for the last couple months. When I set up an iPad, it sometimes cannot get random apps. They are greyed out as though they're pending install but when you tap them they say "Unable to Install "NAME OF APP" You must purchase this app to install it. It is not always the same apps nor the same iPads.

My solution has been to wipe the iPad and hope when I set it up again they install successfully (which they usually do). I've checked that I have plenty of licenses available, I've tried on various iOS (all 13.x, I'm not ready to go to 14 yet). I've also experienced it on both iPad Air 2, iPad 5, and iPad 6. When I go to our app store it will give me the option to Install but when I click Install it just keeps saying Processing in the app store and never actually installs.

Any thoughts would be greatly appreciated!

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3 Replies
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Hot Shot
Hot Shot

We have seen this on 2005 as well. Upgrading to 2008 tomorrow.

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Contributor
Contributor

I'm experiencing this. Any updates?

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Enthusiast
Enthusiast

seen in 2005 deleting the app and downloading from the catalog again should work it shows up sometimes seems to corelate with bad network connectivity

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