Ahoy hoy,
When attempting to login to workspace, everyone is getting "Failed to get user information".
I think the issue may have come about as our domain controllers have changed IP address. Though it's still odd as I entered the domain name, not a specific DC. It could be coincidence I suppose as well.
When I log into https://HorizonWorkspaceFQDN/SAAS/login/0 to use a non-domain account and check, it logs in fine but there is nothing there apart from "Error detail: Null"
Any help would be greatly appreciated.
Cheers,
Craig
All fixed now. Found that resolv.conf was pointing to a DNS server which had its IP changed. This was set in the IP Pool on initial setup. I updated resolv.conf on all workspace VMs and also updated the IP Pools.
Rebooted and everything came back online. Happy days.
Hi,
which bind-dn did you use?
regards
It's a domain service account. It hasn't changed since implementation (almost a year now). It looks like DNS has not updated on the connector. When I change the server host to the IP of a newly IP'd domain controller, it works fine. When i change it back to the domain name, I get an error "Could not resolve DNS mydomain.com"
I think the connector needs its DNS flushed (a reboot doesn't appear to do this).
All fixed now. Found that resolv.conf was pointing to a DNS server which had its IP changed. This was set in the IP Pool on initial setup. I updated resolv.conf on all workspace VMs and also updated the IP Pools.
Rebooted and everything came back online. Happy days.