only small file upload can succeed after redeployed to 1.5

[kylewang]

I redeployed my environment to 1.5 recently, but after that I found that I can only upload small files successfully (15k), when uploading larger file (300k or above) the web application stuck at 100% progress bar, and when using windows client the client report error and the diagnostic logs shows "500 internal server error" and I cannot find any logs under /opt/zimbra/log/mailbox.log, audit.log or access.log. The max File size in the COS is set to 2048MB so this would not be the issue.

has anybody encoutnered this before? Thanks a lot.

Regards

Kele

[sravuri]

Do you see any errors in mailbox.log in data-va?

su - zimbra

/opt/zimbra/log/mailbox.log

[kylewang]

no log at all, audit.log error.log and mailbox.log don't have log at all

[sravuri]

Can you try to restart the process and see what it says

su - zimbra

zmcontrol restart

[kylewang]

I tried, but no luck, still no log when uploading 300k file, while uploading 10k file there did have log shows the upload was succeed.

[sravuri]

Can we do a webex? Please send me a private message letting me know what time works.

[admin]

Hey Kyle, are you still experiencing the issue? We had cases with similar behaviours, and the issue was that the disk space was filled up (10GB is what the data-va nodes have by default).

You can verify this by doing df -h on the data-va nodes. To add storage, please follow our docs. Let us know, thanks!

[sravuri]

We were able to debug and identify the issue that the disk on gateway-va was filled up with some large error.log files. Once we cleared it, things are fine.