on-premise WSONE UEM - upgrade cannot be installed

[JanKulir]

Hello

attmpting to upgrade on-premise WSONE UEM 23.2.0.17 to version 23.2.0.25 results in Windows application installer failing to initiate with error:

"

The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch

"

Going from 23.2.0.17 to 23.2.0.25 should be possible, so I do not understand why is the installer complaining or not recognizing the 23.2.0.17

[rafaelluz · Accepted solution]

Upgrade using the full installer for the version 2302 (Today the version 23.2.0.23). Then upgrade to 23.2.0.25

Let me know how it goes

[JanKulir]

Hello Rafael

indeet that is what we used to solve the issue, sorry not updating the thread.

It is a pitty the 23.2.0.25 cummulative patch states, that it requires any 23.2.0 version, while it in fact requires 23.2.0.23 full version to begin with.

cheers

Jan