soprasterdia
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Contributor

ios unable to push down profile

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hi support,

i am doing enrollment for iphone 11 ios 13. on the intelligent hub the app was successfully enrolled. however on the airwatch server, i am unable to push down any profiles or applications. need you help urgently 

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soprasterdia
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Contributor

thanks QUOCANHLUONG for quick respone. 

i have tried to run the script but there is some error 

Msg 2715, Level 16, State 3, Line 5
Column, parameter, or variable #3: Cannot find data type EncryptedSeedData_DataType.

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Noordan
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Enthusiast

Cloud or On-premise customer?

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QUOCANHLUONG
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Contributor

If You cannot push any profile and application (internal and public) ? You can only enroll ?

Check your APNS Certificates if there're not expired. Happened most of the time to us https://kb.vmware.com/s/article/50121242

Hope it's help !

soprasterdia
Contributor
Contributor

thanks QUOCANHLUONG for quick respone. 

i have tried to run the script but there is some error 

Msg 2715, Level 16, State 3, Line 5
Column, parameter, or variable #3: Cannot find data type EncryptedSeedData_DataType.

View solution in original post

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Noordan
Enthusiast
Enthusiast

I would also check the APNs for MDM and not only the APNs for application.

If both this seems to be fine, I would check connectivity from DS and CS to apple (17.0.0.0/8) on port 443 or 2197.https://support.apple.com/en-us/HT203609 

soprasterdia
Contributor
Contributor

Its seem my APN on MDM expired, i tried to renew it up there is errorWhatsApp Image 2021-03-31 at 12.33.10 PM.jpeg

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Noordan
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Enthusiast

Hi,
I have never seen this error berfore. But I found this KB-article https://kb.vmware.com/s/article/50101560. It seems to be a little bit old, but the resolution will maybe apply to your error as well. 

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soprasterdia
Contributor
Contributor

Hi Noordan, thanks for your reply, however, the solution i had tried long ago. it doesnt resolve the issue 

 

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