Deleting an account and re-enrolling is pretty extreme and I would only suggest as a last resort. Assuming the affected device is still active, is in an area with good signal and still enrolled in AirWatch, the previously listed issues are normally the root cause. To find the email profile in AirWatch Console, find the affected users device, select profiles and determine which one has the email or ActiveSync payload. Once found, query the device to verify the “last seen” attribute updates. Once you confirm it is still in communication, delete the profile described above. Refresh the page until you see a red x confirming the profile has been removed. Install the recently deleted profile. Refresh the page until you see a green checkmark, confirming the install. In some cases, the user needs to open the AirWatch agent application on their device to receive the new payload.
I have read about some users losing inherited permissions in AD causing similar symptoms, but have not come across this issue myself.