iPads with iOS 13 not able to enrol through mdmds

[BenCololol]

When users are trying to enrol ipads they go to mdmds but for devices that are iOS 13 and above the site redirects them to mdms and they are not able to enrol.

[chengtmskcc]

Michael, can you provide additional info for folks here to assist? My user base with iOS 13 is enrolling fine so far.

[DimitrijPrudkij]

Since iOS 13 first beta I can successful enroll Ipads and iPhones.

[BrandonOKC · Accepted solution]

Michael,
The reason for the redirect is due to changes Apple made to Safari browser that now defaults Safari to request Desktop version of websites. In order for mobile web enrollment link to function, user needs to change setting on iPad to not default browsing to Desktop. Located in settings / Safari / Request Desktop Website / Other Websites will be enabled. Slide the button over to grey to disable. After making this change site will load the enrollment page and not the MDM login portal page.

[BrandonOKC]

Check out this detailed article overview how to prepare for updates from Apple Fall 2019 Updates.

https://kb.vmware.com/s/article/2960338?lang=en_US&queryTerm=2960338

iPadOS
One of the biggest changes to iOS was not iOS at all, but a spin off platform specifically for iPads called fittingly iPadOS. Once the updates are public, iPads will upgrade to iPadOS 13 with iPhones and iPods remaining on iOS 13. So far, there does not seem to be any impact in managing these devices differently than iOS. Even the device information queries report the devices as an iOS 13 device.

Because managing iPadOS 13 devices is no different than iOS 13 devices, Workspace ONE UEM has no current plans to display or manage these devices any differently than they are today. This means admins will not need to take any action to support iPadOS 13 devices uniquely. iPads and iPhones/iPods can still be differentiated by using the hardware model received from the Apple devices.

The one impacts announced by Apple is the user-agent reported by Safari on these devices will not be a reliable hardware indicator for developers because it will report as Mac. Workspace ONE UEM currently uses this value to show the appropriate web pages for mobile vs desktop devices. Today in Safari, if someone tries to navigate to the hostname of an environment (e.g. “https://example.com“), they will be prompted to web enroll on an iPad or iPhone but on a Mac will see a UEM console login view.
To always see the web enrollment view, append “/enroll” to the end of the URL (e.g. “https://example.com/enroll”).

Along those same lines, if a user navigates to getworkspaceone.com, they will be prompted to install the .dmg (Mac app) file of Workspace ONE Intelligent Hub instead of being directed to the iOS App Store as expected in previous versions.

[BenCololol]

Hi everyone thanks for your responses! The issue was resolved by following brandon n.'s steps! Thank you

[chengtmskcc]

So if I understand this correctly, is Hub enrollment still supported for iPadOS? Or only web enrollment is supported?