VMware Workspace ONE Community
kobashis
Contributor
Contributor

iOS Version mismatch


We use WorkspaceOne SaaS.
There is an inconsistency in the iOS versions of some devices.

iOS on real device: 15.6.1
List display page (Device/List) display: 15.6.0
Viewing the details page (Device/Details/Summary): 15.6.1

Someone please give me a workaround.

 

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5 Replies
TommyThomassen
Enthusiast
Enthusiast

Hi
We are having the same issue, but On premise 22.03 version. Also with 15.6.1 devices, not being registered as 15.6.1 but as 15.6.0.

We have made a support ticket with VMware on this. Did you find any solution or have looked into this more?

I'll update if we get more feedback from VMware on this.

Cheers

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Noordan
Hot Shot
Hot Shot

We also have this issue. And we have had the same issue with 15.4.0/15.4.1 as well. 

This is a known issue (AAPP-13550) from VMware to completely solve this problem. But if I understand correctly, until then RnD have to release sql scripts to solve it for every mismatch 

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kobashis
Contributor
Contributor

Thank you for your reply.

When I checked the devices this morning, the problem was all gone.
I think something was fixed behind the scenes.

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Noordan
Hot Shot
Hot Shot

I guess you are a SaaS customer?
And I assume those who are on-prem customer have to wait for a fix to be published by VMware.

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Noordan
Hot Shot
Hot Shot

Hello,

This seems to be the solution on the issue: 

AAPP-13550 - iOS version not updating on some devices after OS upgrade (89405)