Hello
We are currently trying to force all users to be at version 13.5 of iOS. We have tried a compliance profile but management is reticent to cripple user devices too much.
I have added a test device with 13.4 to an assignment group that installs 13.6
It does have a passcode.
When the download is finished and I try to force the update via Workspace One I get the error "An error occured installing iOS 13.6"
I was under the impression, I as the user, would be prompted for my passcode to begin the installation. Is that not the case?
According to Apple there is an MDM command to defer the update 4 times and then force it on the last time.
Does anyone have this working? In it's current state the Install command is limited if it can only work on devices with no passcode.
Thank you
Mike
I'm not sure how much this will help, but after working with Apple on clarifying how managed iOS updates work, I wrote up this summary:
Options for pushing out OS updates using an MDM *:
*On iOS 13.x, there are currently 2 issues associated with using an MDM to push OS updates:
Great summary! Quick question on 'Download/Install the software update (Default)'. Is Apple saying that if I push the command at 1 pm, it won't get executed until late at night?
The download should start within a short time after initiating the command, but the actual install won't occur until later that night.
Thanks. Was this documented in any VMware KB? Or just internal knowledge?
I am not aware of any VMware KB regarding this. What I provided was based entirely on the ticket I opened with Apple after we complained to our account manager about the lack of clarity on how iOS updates actually work.
Thanks for sharing this important information. I agree it's very frustrating at times when so little is shared with us as customers.
Did support ever tell you if this was resolved in iOS 14?
If you're asking me regarding the 2 issues I brought up earlier this month, the engineer stated that they should be resolved in iOS 14.
I can report partial success the download and install commands now work but the download and install command instead of installing overnight failed once during the day then installed during the day without prompting, certainly progress but not something usable for mass updating