In case anyone comes across this, I opened a support case and they confirmed the behavior. The setting ' Prevent use in 3rd party apps' disables this. The point of it is to block use of alternative mail clients which are out of our control, but has further impact. When enabled, no application which uses the Share button can then initiate a new email message. What I learned was this also removes the two Calendar reply buttons I noted. Making a test profile with that setting disabled returned the functionality. I would suggest renaming the setting to be more descriptive, adding this information into the quick tip, or at least into the documentation on the setting.