tonymckee
Contributor
Contributor

enrolling new ipad in airwatch now requiring apple id account

new dep  ipads coming with iOS 12.1.4 are coming in now and to enroll in airwatch and now prompting for apple id account, this was not happening previously.  was there a recent change?
Labels (1)
0 Kudos
2 Replies
DeanPayne
Contributor
Contributor

I'm getting new iPads and iPhones on 12.1.4 through our DEP and they will go through the regular activation if they are not added to the DEP OR if we don't manually assign a profile to the DEP assigned devices in AirWatch. We manually assign profiles.for.reasons under Lifecycle > Enrollment Status.
0 Kudos
KonstantinosLei
Contributor
Contributor

Dean is right. Tony, did you check if the serial numbers of the newly purchased devices show up in AirWatch under Lifecycle > Enrollment Status? If not, it could be that AirWatch has not yet synced with Business Manager to fetch the new serials. Can you please check this out?
0 Kudos