I personally would try to convince them. This way it takes the support side of it off your hands + Apple has a great helpline in case they ever run into any issues.
Why not just use iCloud to back them up?
thank for the response the users of the department used icloud but after the restore the SMS message orders were all in the wrong order and icloud left a bad taste to the users and they wanted to see if there is an alternative to icloud. I'll see if I can convince them to give icloud another chance.
I personally would try to convince them. This way it takes the support side of it off your hands + Apple has a great helpline in case they ever run into any issues.