VMware Workspace ONE Community
epa80
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Hot Shot

WorkspaceOne Access - Script Error?

We are a SAAS WS1 subscriber, and recently we've come across an issue where users using Office 2016 that attempt to sign into Office with their O365 account, get the attached error. In a nutshell:

  1. User launches Word 2016.
  2. User clicks sign in at the top right corner.
  3. User provides their O365 e-mail account.
  4. User is directed to our SAAS portal for WS1.
  5. Error pops up.

We can't figure out the root cause, and no one from any side seems to identify any kind of recent change. Early testing of Office 2019 SEEMS to not make it happen, but it's very early testing and honestly not our favorite route to go. Has anyone come across this?

ws1_error.png

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epa80
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Narrowing down some. Instead of typing my e-mail, I typed the e-mail address of another client I know of both O365 and WS1 SaaS, and with theirs I did NOT get the script error. Granted, the road to their SaaS and the road to our SaaS may not be the exact same highway, but I thought it was interesting. Proves that at least locally on the desktop no GPOs/settings should be triggering this. The search continues.

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