jeremyking
Contributor
Contributor

Windows 10 Unhandled Exception

Hello all,

We are trying to enrolled Windows 10 (1909 Enterprise) using the Intelligent Hub. I put the server info, group id, then the username and password and then get a message from the Hub that, "There was an unhandled exception on the server." We're on-prem and version 2005 of Workspace. Has anyone seen this with Windows before? Where would be the best place to look to see what might be causing this error? I've checked the DeviceServices log on the device server but can't find anything Windows enrollment related.

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JosueNegron
VMware Employee
VMware Employee

Please ensure that the Device Root Certificate has been generated. Sounds like that is likely the issue. More info can be found here: Troubleshooting Windows 10: VMware Workspace ONE Operational Tutorial | VMware

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