We have 0 experience with W10 devices, as we have been Mac only till now.
When enrolling into Workspace ONE through Intelligent Hub app, we have some users who see the error below. Has anyone found a way to resolve this?
We get the same error few weeks ago with some computers which was used without WSOne before. We didn't find a way to resolve. OS reinstall helps of course, but I'm sure that there might be another way to solve.
The only thing was changed on WSOne side is UEM console upgrade to 2101 few weeks ago. And which version do You have?
Our log shows:
Error AW.Win32.Utilities.MDMRegistration.DmEnrollmentHandler.DecodeUdidKey Error Getting Udid Key*** EXCEPTION *** System.IndexOutOfRangeException: Index was outside the bounds of the array. at AW.Win32.Utilities.MDMRegistration.DmEnrollmentHandler.DecodeUdidKey(String certSubject) Method: AW.Win32.Utilities.MDMRegistration.DmEnrollmentHandler.DecodeUdidKey; Error VMware.Hub.Win32Agent.Enrollment.Business.Execution.Implementation.DmReadCertificateStep+<Execute>d__5.MoveNext SOURCE: [DmReadCertificatePage], ERROR_CODE: , ERROR_MESSAGE: Unknown Exception. Error code : 3999., ERROR_RESPONSE: System.ArgumentNullException: Value cannot be null.
Will look for other answers.
Please try the below steps and check:
Thank you, that worked!
Is this a known issue with inteligent hub? I also tested it with a newly installed laptop.
Even then it is necessary to remove the registry settings for it to work.
Devices are managed or were managed by other MDM's (Azure & Google Workspace) in my scenarios.
I have attached a screenshot for reference. But I found this solution -
This worked in my situation and definitely, this is not a solution but you can use this as a workaround