VMware Workspace ONE Community

Win10 Device Trust auth fail

Hi all,

I'm trying to configure Device Trust for Win10 device with SaaS and WS1. I've already set settings below, but device trust is failing. I really appreciate your advice where I should check to address this issue.

Configuring access policy for Windows 10 as “certificate(cloud deploy) and device compliance (with AirWatch)” in Workspace ONE Access.

This win10 device is listed as “Compliant” in UEM and the distributed user cert is listing correctly in the local device cert list.

Error log-------------------------------


"baseType" : "Action",

"uuid" : "8f4b7279-dc2c-411d-ba89-efb9364bb2c9",

"timestamp" : 1633056046955,

"organizationId" : null,

"tenantId" : "<masking: tenantId is listing>",

"actorId" : 13819382,

"actorUserName" : "<masking: a user name in email address format(like user@domain.com) is listing>",

"actorDomain" : "td_Yasua68f2SP-local-user",

"actorUuid" : "a9f30280-4c88-4db7-a508-f3191aa2b11b",

"clientId" : "",

"deviceId" : "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36 Edg/94.0.992.31",

"workspaceId" : "3A66E88BCA34F04790EB69BB5009D73E",

"sourceIp" : "<masking: win 10 IP address>",

"objectType" : "LOGIN",

"objectId" : "0528f23f-b445-48ba-81a5-c081977e9eaf",

"objectName" : null,

"values" : {

"isForceAuth" : "true",

"redirectOnFailedLogin" : "true",

"success" : "false",

"message" : "Authentication failed.",

"forceAuthRequestContext" : "urn:vmware:names:ac:classes:DeviceTrust",

"actorExternalId" : "3e4567cf-dc35-4b60-9122-72b369e8e7e5"



0 Kudos
1 Reply

Having the same issue. Did you ever find a resolution?

0 Kudos