WS1 UEm Reports stating not sampled for Windows 10 devices

[nevgeo_cwr]

Hi ,

We have recently moved towards WS1 SAAS and while generating the Device inventory report for Windows 10 we notice that the column for Mac address and Ip address come as "Not Sampled". But the Android devices are getting the IP address and mac address. 

Please Advise. 

[JosueNegron]

Ensure that they are not marked as personal/BYO devices. Many data points are not collected when set to BYO/personal. Also you can check under settings > privacy to see what you are allowed to collected vs not allowing to be collected for BYO devices. 

[nevgeo_cwr]

Hi @JosueNegron 

Thank you for the reply. I did validate the devices and they are assigned to Corporate-dedicated. But what I noticed is this is happening only on the desktops and not on the laptops. 

Below are devices that are working 

HP ProBook 440 G8

Not Working 

Precision 3440

Not sure if I need to add any additional configuration for desktops. Please Advise.