yw1
Contributor
Contributor

VPN profile is not push to ios Device. Troubleshooting log showed no error.

I have an iPad and it was configured from Airwatch with VPN profile. It worked fine before. 

Then suddenly I could not get the updated profile pushed to this device anymore.

I uninstalled Hub and installed it again, unenrolled the device, deleted the device and nothing worked. The VPN profile is still not pushed to my iPad. 

Enrollment is fine and sync device from Hub showed no error. 

Just want to know what is wrong and is there any log that I can take a look.

 

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3 Replies
RichB2u2
Hot Shot
Hot Shot

In the list of Profiles for the device can you select the profile and then select Install? What does the troubleshooting log under the More menu show after that?

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yw1
Contributor
Contributor

Hi RichB2u2:

 

Thanks for the reply. Since I have already installed the profiles, install it again somehow did not generate any new troubleshooting log. But I had the troubleshooting log of the previous install I did as attached. 

Thanks.

 

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Noordan
Enthusiast
Enthusiast

what console version are you using?

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