VigneshKumarVMw
Enthusiast
Enthusiast

VMware Assist Device Registration Failed

Hi Guys,

I am facing an issue in VMware assist. VMware Assist Device Registration Failed error when tried to launch Remote Management in both IOS & Android. Checked all the troubleshooting steps mentioned in Troubleshooting Workspace ONE Assist

Attached the screenshot for reference. Let me know if anyone has fixed this issue.

ASSIST-Error.JPG

0 Kudos
3 Replies
LSIMM
Enthusiast
Enthusiast

Hi there,

We hit the same issue when we added Assist to our environment and could not find any answers anywhere but after logging a support request, we were directed to this KB.

VMware Knowledge Base

Basically, you just go to Intelligent Hub settings area, then save the settings again without making any changes.

Regards, Leo

QUOCANHLUONG
Contributor
Contributor

Hi,

Did you able to solve your issue ?

I got stuck at the same step. But SAM can only help me troubleshoot a bit but still not work. They had to refer me to the paid services group because I did the installation by myself !

If you did, would you mind to share your experience ?

Thanks.

Andy

0 Kudos
Mihakom
Contributor
Contributor

We have same problem(and we have similar problem again with new deployment)

Troubleshooting guide didn't help us.

When I was deploying Assist last year we solved problem with ignoring SSL errors on the T10 service(IIS configuration). Try it and let me know.

0 Kudos