Nageeb197
Contributor
Contributor

Unable to edit profile

Hi everyone,

I wonder if you can help with the current issue that I facing with our mdm(Workspace One). At the moment I can’t edit anything on the profile hence every time when I click edit on the profile page all I’m getting the error message saying "Something unexpected happened. If the issue persists, please contact your IT administrator" and for this case I'm the system administrator but I believe this issue is with Workspace One, so will it be possible if you can tell me how to resolve this issue? please see the screen shot below

 

Nageeb197_0-1643623718227.jpeg

 

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11 Replies
scott28tt
VMware Employee
VMware Employee

Thread reported so a moderator can move it to the area for Workspace ONE.

 


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Nageeb197
Contributor
Contributor

Sorry I didn't follow what you said, could you explain to me what do you mean with your reply?

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Mario_Giese
Contributor
Contributor

Hi, information about WSO UEM Version and which profiles are affected would be helpful.

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Nageeb197
Contributor
Contributor

The version of WSO is 21.11.0.6 (2111) and the profiles that have been affected so far are KFMDefault and KFMDefaultIOS

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Nageeb197
Contributor
Contributor

Hi Mario,

do you know why I can't raise a support ticket through vmware?

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Mario_Giese
Contributor
Contributor

Hi, sorry I don't know. 
I was interested because we have a problem after updating to 21.09 with some Android Profiles which just display an empty white page.
Android Profiles in the latest versions use a new UI.
We already have a ticket open for this. 

Maybe in your case you just have problems with the rigths of your admin role? API rights are neccessary.
Maybe you can check this article:
https://kb.vmware.com/s/article/87259

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There are a limited number of admins who are allowed to open tickets for a VMWare/WS1 account.  Find out who at your company has the permission.  If you can't find that person, talk to your sales rep to sort it out.

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AaronWhittaker
Enthusiast
Enthusiast

We have had the same issues after an upgrade. To fix it, we made a copy of the 'broken' profile and reuploaded it with a v2 name at the end and deleted the original. That seemed to work for us.

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ejRamirez
Contributor
Contributor

We are experiencing similar issues with our environment after upgrading to 2111.(same screenshot)

Not only can't we edit WiFi profiles, but if we create a new one, then save it. We are not able to edit it after the fact.

Newly enrolled devices also are not receiving any of the wifi profiles as well.

We have raised a ticket with VMware, but they are not providing any updates or further info at this time. 

Has anyone heard any further updates on their end regarding their issue? Or has VMware provided any of you with a work around?

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habit81
Enthusiast
Enthusiast

Hi Nageeb197, did you receive any updates from VMware. We're having the same issue on one of our environments. Unable to edit any Android Enterprise profile and also unable to create new Android Enterprise profile.

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moba77
Contributor
Contributor

we have same issue too ! When we try to edit a particular profile it crash, we can't also duplicate it. Our versione is 22.4.0.6 (2204)

let me know if there is some workaround

Thanks for help 🙂

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