Contributor
Contributor

Unable to disable lost mode

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Good morning,
after we lost a temrinal ios, we put the terminal into lost mode,
It was found after a week, however it went out in lost mode because it had no battery left.
I can't deactivate the lost mode anymore since the sim is locked and not connected to the wifi.

Do you have an idea?

Even the DFU mode doesn't work.

Yours sincerely,

Maxime
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Hot Shot
Hot Shot
Recovery Mode will work (DFU is more extreme and not necessary), provided you temporarily un-assign (not release) the device from your MDM server in Apple School Manager or Apple Business Manager. After un-assigning it, wipe the device with Recovery Mode (https://support.apple.com/en-us/HT201263) and when done re-assign the device to your MDM server, then re-enroll it as desired. We recently had to do this procedure on a locked device that would not re-connect to Wi-Fi.

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Hot Shot
Hot Shot
Recovery Mode will work (DFU is more extreme and not necessary), provided you temporarily un-assign (not release) the device from your MDM server in Apple School Manager or Apple Business Manager. After un-assigning it, wipe the device with Recovery Mode (https://support.apple.com/en-us/HT201263) and when done re-assign the device to your MDM server, then re-enroll it as desired. We recently had to do this procedure on a locked device that would not re-connect to Wi-Fi.

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Contributor
Contributor

Thank you very much, after having followed the instructions, and it's fine.

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Enthusiast
Enthusiast

Can I prevent "lost mode" when user types in wrong code for "intelligent hub" too often?

I've only seen "lost mode" until now, when users forgets his passcode for "intelligent hub".

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Expert
Expert

What console version are you on and are you an on-premises or a SaaS customer?

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Enthusiast
Enthusiast

Version: 20.7.0.2 (2007)  SaaS

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