Unable to disable lost mode

[MaximeLELEU]

Good morning,
after we lost a temrinal ios, we put the terminal into lost mode,
It was found after a week, however it went out in lost mode because it had no battery left.
I can't deactivate the lost mode anymore since the sim is locked and not connected to the wifi.

Do you have an idea?

Even the DFU mode doesn't work.

Yours sincerely,

Maxime

[RichB2u2 · Accepted solution]

Recovery Mode will work (DFU is more extreme and not necessary), provided you temporarily un-assign (not release) the device from your MDM server in Apple School Manager or Apple Business Manager. After un-assigning it, wipe the device with Recovery Mode (https://support.apple.com/en-us/HT201263) and when done re-assign the device to your MDM server, then re-enroll it as desired. We recently had to do this procedure on a locked device that would not re-connect to Wi-Fi.

[MaximeLELEU]

Thank you very much, after having followed the instructions, and it's fine.

[cm1190]

Can I prevent "lost mode" when user types in wrong code for "intelligent hub" too often?

I've only seen "lost mode" until now, when users forgets his passcode for "intelligent hub".

[chengtmskcc]

What console version are you on and are you an on-premises or a SaaS customer?

[cm1190]

Version: 20.7.0.2 (2007)  SaaS