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BarryParidaen
Enthusiast
Enthusiast

Unable to clear passcode iOS 15.1

Hello,

We have one iOS device where we can not clear the passcode. We get the following error immediately when trying to clear the device passcode.

Error Code 5013 The passcode cannot be cleared (-1)


Able to reset passcode on all other devices except for this one device.
The device checks in (Last seen 1 minute ago) so it has a connection

Has anyone experienced this before?

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3 Replies
DimitrijPrudkij
Enthusiast
Enthusiast

I have the same issue. Somebody knows what to do ?

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AA711
Contributor
Contributor

I am having that issue now too with iOS 15 (different versions).  Is there a fix is or a workaround for this issue?

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Brandomos1
Contributor
Contributor

Having the same issue. The device is actively checking in, passcode clear command does not work.  We see the error 5013 The passcode cannot be cleared (-1).  Wipe command does work so that's our only option then walking the end user through a complete reactivation.  It's maddening. 

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