Hello,
We have one iOS device where we can not clear the passcode. We get the following error immediately when trying to clear the device passcode.
Error Code | 5013 The passcode cannot be cleared (-1) |
Able to reset passcode on all other devices except for this one device.
The device checks in (Last seen 1 minute ago) so it has a connection
Has anyone experienced this before?
I have the same issue. Somebody knows what to do ?
I am having that issue now too with iOS 15 (different versions). Is there a fix is or a workaround for this issue?
Having the same issue. The device is actively checking in, passcode clear command does not work. We see the error 5013 The passcode cannot be cleared (-1). Wipe command does work so that's our only option then walking the end user through a complete reactivation. It's maddening.