VMware Workspace ONE Community
DavidWuDavidWu1
Contributor
Contributor

The file cannot be opened with any of the allowed applications. Please contact your IT administrator.

Android device/Android for Work/Web/Adobe reader and Content installed.

when try to open a URL with a PDF download, it opens in Web, asking for download the file, after file-PDF download, try to open it, it gets The file cannot be opened with any of the allowed applications. Please contact your IT administrator error even PDF reader is installed.

anyone else seeing this?
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baj10
Contributor
Contributor

did you ever find an answer? we have same issue.

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AlexAskin
Enthusiast
Enthusiast

Can you please check the following setting in your environment, anything defined/configured there?

 

Settings > Apps > Settings and Policies > Security Polices > Data Loss Prevention > Limit Documents to Open Only in Approved Apps

kaliyan
Contributor
Contributor

I came across the same issue. my setup was WS1 Web browser inside a WS1 Launcher not able to open pdf attachment from web mail.

kaliyan_0-1627019644659.png

Resolution:
Settings -- > Apps-- > Settings and Policies --> Security Polices-- > under Data Loss Prevention Section ---> Limit Documents to Open Only in Approved Apps list Added pdf reader App.

kaliyan_1-1627019885830.png