Similar problem. Two differences. First - Android 9. Second - no any prompt, that something has been restricted by administrator, you just can not answer incoming call and you can not do anything during outgoing call (but you can make a call using phone app, that is allowed in launcher).
Only com.samsung.android.incallui in hidden apps brought calling interface back. But! No popup calling interface. During incoming call you need to open notification center, tap on incoming call, than you can tap answer. On lock screen you have no chance to answer.
I have added to hidden apps:
And as far as nothing is blocked, i see nothing in Blacklisted Apps.
First, I forgot to place an emphasis, i have work managed android for enterprise devices.
Second, it’s enough to add just com.samsung.android.incallui in hidden apps. No other ids take any affect.
And the third, while it’s AFE, you need to add custom xml section in your launcher profile. This activates notification permission for launcher.
uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ab"><parm name="SkipCosuSetup" value="True"/><parm name="AllowNotificationPermission"
value="True"/><parm name="AllowStatusBar" value="True"/></characteristic>“
Just an update to this thread. I also had to add the com.samsung.android.dialer as a hidden application or the users could not use the phone dialler after a reboot - seemed ok with the launcher prfile first assigned but did not persist over a reboot. Work Manged devices, Android 10, Samsung.
<characteristic type="com.airwatch.android.androidwork.launcher" uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ec"><parm name="SkipCosuSetup" value="True"/></characteristic>
<characteristic type="com.airwatch.android.androidwork.launcher" uuid="568bc89d-1df8-4ce9-a041-e5a24acdb7ec"><parm name="SkipUsageAccessPermission" value="True"/></characteristic>
Thanks for this. Fixed the exact issue I just had on restart not allowing phone and contacts not working.
Just asks for permissions to draw over which I can deal with doing unless anyone else has figured this part out? I have an auto accept permissions profile but it doesn't seem to do a thing.
Thank you for your help.
I have Samsung 9 and 10 Work Managed with this problem, I used the custom settings and now it works fine the call.
The problem is that now end users, can access all the notifications panel and quick settings thar without customs settings <parm name="SkipCosuSetup" value="True"/> is blocked.