SSL Error on Enrollment

[troysp]

Hello,

I thought I would ask this here before opening a ticket with VMware.

I have a user who uses both an iPad and an iPhone.  They had an issue with their iPhone and the Workspace ONE apps were removed.  When he went back to re-enroll his device he is now getting SSL errors when trying to enroll using the HUB app.  Our certificate is not expired and is signed by a trusted CA as we are not having an issue with other users enrolling their devices.  I am sort of at a loss on what could be causing this issue.  It does appear that things are working fine on his iPad.  Has anyone experienced something like this with a user using an iPhone?  We have tried resetting the network settings and clearing the browser cache. 

Just to add to this, he is not able to access the self service portal either in Safari on the iPhone due to an SSL error but is able to from the iPad. To me it sounds like the CA trust file is corrupt or missing some information but I am just guessing on that.

Any help you can offer is greatly appreciated.

Thank you

Troy

[M2lujan]

We are experiencing the same issue when trying to enroll iPhones - SSL Error -  “An SSL error has occurred and a secure connection to the server cannot be made” 

I had to open support ticket and waiting for a reply

[GitteLysell]

Hi, 
We had the same issue with iOS 15.4 devices. We found this: https://developer.apple.com/forums/thread/700406 and figured the issue was caused by iOS 15.4 no longer supports the ciphers available on our old windows sever 2012  r2. I installed new servers on tuesday and the issue was resolved. 

Could this be the same issue you are experiencing?

[VitaliyKovalen2]

How did you resolve your issue? We are experiencing same problems with the new iOS