KB 87801 (Workspace ONE UEM Windows Software Distribution Agent fails to install) has finally posted a resolution yesterday (yaay!), and there is a new version of Airwatch agent / Intelligent hub on https://getwsone.com/ (22.3.2.36).
Until here all fine! the bad part is when following the steps on the article to get SFD agent reinstalled:
Devices that are already affected can be recovered as follows:
- Uninstall SFD Agent by running the following command from the command prompt: msiexec.exe /x {sfd-product-code}
- A script is available to achieve the same. Please open a support request referring to this KB for VMware Support and Engineering to validate and provide the script.
- Reboot the device
- Reinstall SFD Agent: This can be achieved by waiting for the next sample check in or can also be forced by performing an Apps Query in the console by navigating to Device Details > More Actions > Query > Apps
- Once SFD Agent is re-installed, past failed SFD apps would need to be re-pushed
- Admin could re-push the concerned apps from Device Details View, or
- End-user could request the installation again from Hub Catalog.
- The new install application commands should go through without errors
But unfortunately after following the procedure and issuing the command:
get-wmiobject win32_product | where-object name -Match 'VMware SfdAgent'
It returns no output. Application delivery is not possible on any of this devices.
Tried several paths:
uninstall sfdagent (with version 21.7.8.0)
reboot
try to install via apps querry -> (no luck)
uninstall sfdagent
reboot
upgrade agent from 21.7.8.0 to 22.3.2.0
try to install via apps querry -> (no luck)
upgrade agent from 21.7.8.0 to 22.3.2.0
uninstall sfdagent
reboot
try to install via apps querry -> (no luck)
I was wondering, would it be possible to get the sfdagent install file from vmware support? or perhaps one of those magic scripts mentioned in KB articles that fixes the issue and only vmware support has?
PD: With the new version 22.3.2.36 of intelligent hub the only page visible in the app is the support page, no apps page or favorites or anything else.
