Remote control on Samsung Xcover 4 and Zebra TC52

[BennyJanssens]

Hi,

I notice that remote control on a Samsung Xcover 4 / ZEbra TC52 running android oreo does not work when the display is not ' on' .

If display is off remote mgmt stops at ' waiting for device connection'  the second you active the display remote control is established.
Does it have something todo with rights on OREO ?

[janfondo]

Hi Benny,

Please look at the following article: https://support.workspaceone.com/articles/360011742334
The TC52 comes with Android Oreo so you'll have to wait for the fix from Zebra/VMware.

Basically Android Oreo and Remote Control are not a supported use case right now.

Hope this helps,

Jan