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Sherezade
Contributor
Contributor
‎02-15-2019 03:27 AM

Problemas with Per-App Tunnel in UAG

The error is:

2019-02-14 12:23:59.198 140523489560384  INFO: VPN server version 3.5.0.photon.32, protocol is TLS(+DTLS), cascade mode is Back-End,  listening on port 8443
2019-02-14 12:24:01.914 140523453568768 ERROR: API: Failed to parse empty document. White list may be empty.
...
2019-02-14 16:54:07.109 139799858042624  INFO: ============== Device List ==============
2019-02-14 16:54:07.109 139799858042624  INFO:                                Device UID                                 Bundle ID Managed Type                                Thumbprint      Compliance  User Name
2019-02-14 16:54:07.109 139799858042624  INFO:          1b4f23504870beb816af1147d4f87465                                              true    5  97C5274A182F49F49D109BED6E510401C66FC630               3    sfraile
2019-02-14 16:54:07.109 139799858042624  INFO: =========================================
2019-02-14 16:54:19.022 139799858042624 ERROR: VPNInstaller::read_field Invalid Configuration (1). vpn_config.xml missing DeploymentMode
2019-02-14 16:57:31.597 139799858042624  INFO: VPNInstaller::cascade_process_root_cert Cascade root certificate changed. Restarting vpnserv...
2019-02-14 16:57:31.628 139799858042624 ERROR: VPNInstaller::read_field Invalid Configuration (1). vpn_config.xml missing DeploymentMode
2019-02-14 16:57:31.711 139799894034240  INFO: Shutdown in 3 sec
....

2019-02-14 16:58:14.423 140610607097664  INFO: VPN server version 3.5.0.photon.32, protocol is TLS(+DTLS), cascade mode is Back-End,  listening on port 8443
2019-02-14 16:58:21.488 140610570573568  INFO: ============== Device List ==============
2019-02-14 16:58:21.488 140610570573568  INFO:                                Device UID                                 Bundle ID Managed Type                                Thumbprint      Compliance  User Name
2019-02-14 16:58:21.488 140610570573568  INFO:          1b4f23504870beb816af1147d4f87465                                              true    5  97C5274A182F49F49D109BED6E510401C66FC630               3    sfraile
2019-02-14 16:58:21.488 140610570573568  INFO: =========================================
2019-02-14 16:58:28.240 140610570573568 ERROR: VPNInstaller::read_field Invalid Configuration (1). vpn_config.xml missing DeploymentMode
2019-02-14 16:59:30.797 140610570573568 ERROR: WhitelistManager: AWCM: json_device_uid is NULL
2019-02-14 18:03:06.954 140610570573568 ERROR: AWCM: Error parsing AWCM message
2019-02-14 18:40:08.459 140610570573568 ERROR: AWCM: Error parsing AWCM message

Does anyone know what the problem is and how can I fix it?
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3 Replies
JohnnyTeixeiraJ
Contributor
Contributor
‎03-15-2019 06:08 AM

Hi,

I got the same error with on-prem 1810 and UAG 3.3.4 trying to establish VPN conection from W10 machine.
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AmaurySOBACOAma
Enthusiast
Enthusiast
‎05-16-2019 07:03 AM

Hi,

Same issue here :

ERROR: API: Failed to parse empty document

Did you resolve it ?
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azwanMBB
Contributor
Contributor
‎12-03-2022 09:34 AM

Hi Guys,

Do you able to solve this issue? I'm getting this error (ERROR: AWCM: Error parsing AWCM message) and Test Connection from Console Tunnel to API is not able to detect UAG. Even in the UAG status is Green for the Tunnel.

Regards,

Azwan

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