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MassimoFalcetti
Contributor
Contributor

Problem with 1909

Hi All, We're upgrade yesterday to 19.9.0.6. At this moment we can't push any profiles to iOS. This is the problem from the Event viewer:


Identity:notauth:: Module:GetProfileSettingsXML Message: *** EXCEPTION *** System.Security.Cryptography.CryptographicException: Access denied. at System.Security.Cryptography.X509Certificates.X509Certificate2Collection.LoadStoreFromBlob(Byte[] rawData, String password, UInt32 dwFlags, Boolean persistKeyContainers) at System.Security.Cryptography.X509Certificates.X509Certificate2Collection.Import(Byte[] rawData, String password, X509KeyStorageFlags keyStorageFlags) at WanderingWiFi.AirWatch.Entity.Certificate.CertificateLoad.InitializeCertificateStore(Byte[] rawData, String passPhrase, Boolean isExportable, Boolean addAdditionalStorageFlags) at WanderingWiFi.AirWatch.Entity.Certificate.CertificateLoad._GenerateCertificate() at WanderingWiFi.AirWatch.ProviderImpl.Cryptography.CertificateProvider.LoadCertificate(EntityKeyEx certificateId, Boolean issuingNewCert, Boolean requirePrivateKey) at WanderingWiFi.AirWatch.BusinessImpl.Cryptography.CryptographySettingsBusiness.LoadCryptographySettings(OrganizationGroupEntity organizationGroup) at WanderingWiFi.AirWatch.BusinessImpl.Device.Profile.AppleDeviceProfileAdapter.TryCreateProfilePayload(ProfilePayloadCreateOptions creationOptions, Boolean canThrottle, ProfilePayload& profilePayload) at WanderingWiFi.AirWatch.BusinessImpl.Device.Profile.AppleDeviceProfileAdapter.CreateProfilePayload(ProfilePayloadCreateOptions creationOptions) at WanderingWiFi.AirWatch.BusinessImpl.Device.Profile.ProfileService.TryCreateProfilePayload(ProfilePayloadCreateOptions createOptions, ProfilePayload& profilePayload, Boolean canThrottle, EntityKey currentLocationGroup) at WanderingWiFi.AirWatch.BusinessImpl.SettingsEndpointBusiness.GetProfilePayload(DeviceProfileEntity entity, EntityKey deviceId, EntityKey deviceEnrolledLg, Guid deviceUuid) at WanderingWiFi.AirWatch.BusinessImpl.SettingsEndpointBusiness.GetProfileSettingsXML_$_(SettingsEndpointRequest request) at WanderingWiFi.AirWatch.BusinessImpl.SettingsEndpointBusiness.GetProfileSettingsXML(SettingsEndpointRequest request)Diagnostics Context ******************* PID: 11588 Process Name: w3wp Process Identity: Error obtaining Application Identity: Object reference not set to an instance of an object. HTTP Request Identity: HTTP Request URL: https://mdm.myconsole.com/DeviceServices/SecureChannel.aws HTTP Request Headers: Connection: keep-alive Content-Length: 520 Content-Type: text/html Accept: */* Accept-Encoding: br, gzip, deflate Accept-Language: en-us Host: mdm.myconsole.com User-Agent: airwatchd (unknown version) CFNetwork/978.0.7 Darwin/18.6.0 (x86_64)


Has it happened to anyone? Thank you!

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5 Replies
chengtmskcc
Expert
Expert

Has this been resolved for you?
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MassimoFalcetti
Contributor
Contributor

Hi Thomas,

Yes ... we used a domain account during the application installation ... when the console requested the user for connect with db, we used a domain account

Now the console is up & running correctly

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chengtmskcc
Expert
Expert

So in other words, the account used during the upgrade didn't have permission to the DB?
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MassimoFalcetti
Contributor
Contributor

No! I used a Local SQL sysadmin for the wrong installation. After i used a domain account (sysadmin) the installation completed without error.
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chengtmskcc
Expert
Expert

Got it. Live and learn. 🙂
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