the OS Seed Script is continuously extended for older WS1 versions.
You'll need it for Android10 with WS1-1811. It can be downloaded here:
(Yes, the script is officially about Apple OS updates, but it includes and updates all supported operating systems - including Android10)
We are on console version 20.01 and having similar issues on Pixel devices.
1. Can you share the seed script.
2. Any specific thing AirWatch Support mentioned about the issue? Like DB entry not present for Android 10/11.
I experienced the same issue on pixel device that are running OS11. We are On-prem running 2001.
The error is cause by the DB not having the OS file that matches the enrollment of the device. To resolve this you will want to run the latest OS seed script file to update your DB. The file contains all OS updates, but if you want to confirm what's within the file you can open it with notepad ++.
OS Seed Script: https://resources.workspaceone.com/view/gcbjqx3jlwq5krkx9v3p/en
If you are not sure about the seed script, I suggest opening a ticket with VMware as they are aware of this issue.