Password request - double authentication prompt

[100101010100110]

I have been going crazy trying to figure this out, I hope someone can help - Users are occasionally being asked to reauthenticate  after selecting their vdi guest in workspace one access. Topology goes wsoa -> uag -> connection brokers. All are load balanced using external haproxy deployments. Please tell me someone has seen this before and knows how to make it stop. I am going crazy!

Thanks.

[ogushia]

Hi,

First thing that comes to my mind is whether [Password Caching] is enabled or not.

Enabling this settings may resolve the issue.

[100101010100110]

Thanks for your reply! That certainly sounds like something worth trying, unfortunately it seems to be a cloud only setting and I am using on-prem 😞

[ogushia]

Ah, I see...

As you may know, another option is TrueSSO.

Although additional components are required, this feature eliminates the need for re-authentication when launch Horizon resource from WS1 Access.

■VMware EUC blog article

https://blogs.vmware.com/euc/2016/04/true-sso-setting-up-in-a-lab.html

■VMware EUC Youtube Channel

https://www.youtube.com/watch?v=eleA0VeTTqM

[100101010100110]

Do you think TrueSSO would help? I thought that it allowed for authentication using other credentials like Radius instead of AD creds, not that it would suppress the need to enter credentials.