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SHMike
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Contributor

Missing MAC address information

I have a enrolled windows 10 system that is not showing the information in the console for the wireless usb network adapter. I need the device record to have the mac address. Is there any way to manually edit this record to get the mac in or any tricks to get it to pick it up? I've tried reinstalling the USB adapter and re-enrolling the system but each time it shows the Wi-Fi under Network for the device as a blank MAC address. 

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dizquierdo21
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Contributor

Hi,

Did you get any answer/solution about this problem? We are facing the same right now and it's happening only with Windows devices (we also manage macOS, Android and iOS).

 

Best regards,

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