VMware Workspace ONE Community
kpelt
Enthusiast
Enthusiast

Issues with file sync

Constantly having issues with files syncing when added to Horizon folder.  Very vague error that states "Network error" with a red exclamation point over the cloud icon on the toolbar up top (Macbook client).  I have tried to comb through the logs but don't see anything that is giving me any clue.

Reply
0 Kudos
5 Replies
kpelt
Enthusiast
Enthusiast

I think this is a time sync issue.  I didn't think that was it in the beginning but my data-va is slowly losing time compared to the rest of the vApp.

Reply
0 Kudos
kpelt
Enthusiast
Enthusiast

Not a time issue.  What is even more odd about these file sync errors is it does not occur with folders.  Only files.

Reply
0 Kudos
kpelt
Enthusiast
Enthusiast

Ok, more information.  Apparently folders are not using the SSL handshake when created so no error on that.  Files on the other hand require this and I guess I am going to have to create some certificates.

Reply
0 Kudos
mfirenze
VMware Employee
VMware Employee

Hi, could you please attach diagnostic files from your client?  To get these, click on the menu bar -> cloud icon -> preferences -> collect diagnostic information and attach those logs to this report?  Thanks.

Reply
0 Kudos
kpelt
Enthusiast
Enthusiast

I have redeployed the vApp in an effort to check something.  I think it is possible the integration with View might be causing the issue.  Currently still syncing and will report back after further testing.

Reply
0 Kudos