Hello,
I need some help...I've an issue with the upgrade on premise to 19.9.0.4 from 19.7.0.20.
I made my db update successfully but the application update is failling.. All my airwatch service and iis service are disabled for the moment. Should I enable again the service IIS without any risk ?
I already tried to restart the server but same issue..
Thanks
Here is the last lines of the log:
Action start 16:35:07: AWValidateAWWebServerDialog.
Action ended 16:35:07: AWValidateAWWebServerDialog. Return value 1.
Action start 16:35:07: AWGetIISSiteInfo.
Action ended 16:35:08: AWGetIISSiteInfo. Return value 3.
Info 2896. Executing action AWGetIISSiteInfo failed.
Action ended 16:35:08: InstallWelcome. Return value 3.
Action start 16:35:08: SetupCompleteError.
Action start 16:35:34: ISSetupFilesCleanup.
Action ended 16:35:34: ISSetupFilesCleanup. Return value 1.
Action ended 16:35:34: SetupCompleteError. Return value 2.
Action ended 16:35:34: INSTALL. Return value 3.
=== Logging stopped: 24.10.2019 16:35:34 ===
MSI (c) (0C:6C) [16:35:34:816]: Product: Workspace ONE UEM -- Installation operation failed.
MSI (c) (0C:6C) [16:35:34:816]: Windows Installer installed the product. Product Name: Workspace ONE UEM. Product Version: 19.9.0.4. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
Had issue on just one of my DS servers and followed suggested article posted above in thread https://kb.vmware.com/s/article/75670 and it worked
Hi all
Here, only with workaround described in this post (remove other IIS protocols from bindings) I was able to proceed with installation of version 19.9.04. Thanks for sharing.
Someone that opens a support case, was received some explanation about this bug ?
Regards
Uiliam Mello
Thank you for the answer, this issue has derailed my upgrade for some time, but after applying the fix everything was smooth sailing 🙂