Hello,
I need some help...I've an issue with the upgrade on premise to 19.9.0.4 from 19.7.0.20.
I made my db update successfully but the application update is failling.. All my airwatch service and iis service are disabled for the moment. Should I enable again the service IIS without any risk ?
I already tried to restart the server but same issue..
Thanks
Here is the last lines of the log:
Action start 16:35:07: AWValidateAWWebServerDialog.
Action ended 16:35:07: AWValidateAWWebServerDialog. Return value 1.
Action start 16:35:07: AWGetIISSiteInfo.
Action ended 16:35:08: AWGetIISSiteInfo. Return value 3.
Info 2896. Executing action AWGetIISSiteInfo failed.
Action ended 16:35:08: InstallWelcome. Return value 3.
Action start 16:35:08: SetupCompleteError.
Action start 16:35:34: ISSetupFilesCleanup.
Action ended 16:35:34: ISSetupFilesCleanup. Return value 1.
Action ended 16:35:34: SetupCompleteError. Return value 2.
Action ended 16:35:34: INSTALL. Return value 3.
=== Logging stopped: 24.10.2019 16:35:34 ===
MSI (c) (0C:6C) [16:35:34:816]: Product: Workspace ONE UEM -- Installation operation failed.
MSI (c) (0C:6C) [16:35:34:816]: Windows Installer installed the product. Product Name: Workspace ONE UEM. Product Version: 19.9.0.4. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.
I have the exact same issue.
DB Installer went without problems.
Everything is configured in the application installer and before the the last Install screen appears I get the messsage that the Wizard was interrupted and the installation was not successfull.
Hope they bring a fix soon.
I will disable the services for now because it is fortunately in my testenvironment.
BR
Michael
Same problem here. Already opened a case yesterday (19074767610).
I run on production now with a updated database. Device /Console servers on 1907. Seems to be no problems for the time being.
Warning. For everyone who has already updated the database, pay attention. It appears that the new APNS certificates are not included in this new version!
Everything in the console now ends within 3 days! After the update you have to run the script below again. https://kb.vmware.com/s/article/50121242?lang=en_US
The support collected some logs of my airwatch server for the dev teams.
They told me to restore my DB to the previous version.
We can see these erros on the extended logs :
10-28-2019[04:29:05 PM]: Checking setup prerequisite 'Microsoft SQL Server 2012 Native Client 11.3.6538.0 (x64).prq'
10-28-2019[04:29:05 PM]: Prerequisite 'Microsoft SQL Server 2012 Native Client 11.3.6538.0 (x64).prq' scheduled before feature selection
10-28-2019[04:29:05 PM]: Extracting 'Microsoft SQL Server 2012 Native Client 11.3.6538.0 (x64).prq' to C: or Users or A87E7~1.HUM or AppData or Local or Temp or 2 or {9B9CEDF4-5F62-4999-BCC1-C1306BDA3F3F} or Microsoft SQL Server 2012 Native Client 11.3.6538.0 (x64).prq
10-28-2019[04:29:05 PM]: PrereqEngine: condition,16,2,[System64Folder],sqlncli11.dll,,2011.110.6538.0 -- Failed!
10-28-2019[04:29:05 PM]: PrereqEngine: operatingsystemcondition,6,0, -- Failed!,
10-28-2019[04:29:05 PM]: PrereqEngine: operatingsystemcondition,6,0, -- Failed!,
10-28-2019[04:29:05 PM]: PrereqEngine: operatingsystemcondition,6,1,2,1, -- Failed!,