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IDM doesn't sync entitlements from Horizon farm

Hi all!

We have IDM 2.8.1 and 4 different Horizon 7.0 VDI farms connected to it.

IDM doesn't see and sync entitlements only from one VDI farm. It means that IDM syncs desktops but their entitlements are blank.

We don' see any obvious errors or differences in configuration between farms.

Has anyone experienced the same behaviour?

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Finikiez
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Finally VMware engineering determined the cause of our issue and provided a patch for us which will be included in future IDM release.

If you have the same behaviour, you can try reference to SR 17431406804.

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Finikiez
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Finally VMware engineering determined the cause of our issue and provided a patch for us which will be included in future IDM release.

If you have the same behaviour, you can try reference to SR 17431406804.

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