How to upgrade Zebra Rugged Device with WS1

[DimitrijPrudkij]

Hello,

I try to update our Zebra device per WS1. With this manual I created XML and upload my sources:

Create an OS Upgrade for Zebra Devices, Android 8.0+ (vmware.com)  --> Full (BSP) Upgrades

after download sources I see this log under Products in my Console

2021-09-17 10:19:32 INF Connecting to HTTP server: ****
2021-09-17 10:19:32 INF Download complete: UPDATE.xml
2021-09-17 10:19:32 INF Generating hash for file:/data/tmp/public/UPDATE.xml
2021-09-17 10:19:32 INF File hash matched, Validation successful
2021-09-17 10:19:33 INF Downloading result 0
2021-09-17 10:19:33 INF Executed: SETUP over step number: 1
2021-09-17 10:19:33 INF Executing: PROCESS over step number: 1
2021-09-17 10:19:33 INF Processing INSTALL manifest Android Zebra update v3
2021-09-17 10:19:33 ERR Applying of custom settings failed Custom Settings is not supported
2021-09-17 10:19:33 INF processManifest process result for 1 is : 1
2021-09-17 10:19:33 INF processManifest validate result for 1 is : 1
2021-09-17 10:19:33 ERR Action 1 : error processing
2021-09-17 10:19:33 INF Processing INSTALL manifest Android Zebra update v3 result=false
2021-09-17 10:19:33 ERR Product step execution failed at step: 1
2021-09-17 10:19:33 INF Moving product to state: FAILED

My question is, how can I enabled Custom Settings? I created allready profile for Android and add my custom settings. The same I have in UPLOAD.xml file

<wap-provisioningdoc>
<characteristic version="8.1" type="PowerMgr">
<parm name="ResetAction" value="8" />
<characteristic type="file-details">
<parm name="ZipFile" value="/data/tmp/public/HE_FULL_UPDATE_11.zip" />
</characteristic>
</characteristic>
</wap-provisioningdoc>

[mobileadmin305]

You are looking at the right resources. Follow the "Create an OS Upgrade File-Action, Android" link in the same article. Then deploy to device as a Product. Works well for patching 8.1. Android 10 is a bit more tricky. You can also use Zebra's OEMConfig applicaiton.

[syarbrou]

You ever figure this out?  I'm trying to do this and it's failing with the same message.  Oddly did have one device that went thru and one that didn't.  Both were on 8.1.0

[DimitrijPrudkij]

Hi,

we create a cloud share over azure where we upload a firmware for tc52. After that I  create over StageNow a profile with QR Code. In this QR Code is a link to this firmware zip file. 

Maybe this video can help for you.

(1) Zebra OS Upgrade/Downgrade with Gdrive Hosted Files | Zebra - YouTube

on-prem doesnt work, you need a relay server on-prem or you need a CDN.

sorry for my english...

[syarbrou]

Thanks I'll take a look.  Appreciate the response.  For me I have a relay server.  Basically just a glorified SFTP server in the DMZ.  I did have one device work but two others had the error you have.  Trying to understand what's happening.  

[DimitrijPrudkij]

try  to install from public store in ws1 AirWatch Zebra MX Service and Zebra OEMConfig  apss on your device,after that try to update once again. maybe you need "more" system right for that

[syarbrou]

Thanks.  That "may" have helped.  I also set my device into Developer mode before your reply as I was going to gather logs on the device.  That said, I installed the AirWatch Zebra MX Service.  Had the OEMConfig on already.  This time went thru so think that's a good thing.  I saw a message for a bit.  White background.  Think picture of a PC or something.  Was saying Profile not found.  Then something about not being enrolled with a Sync button at the bottom.  Dissapeared before I could read it all.

Device as both checking in.  Don't have the other device but user saying it's saying that and was in a panic state.