Exchange account remains after removing device management

[EmilGhoting]

Hey all,

Wanted to check if you started recently seeing that a profiled Exchange account remains even after removing the device management from the device.  We have had a few instances of this and it is affecting the re-enrollment of the device as the account has remained and AW won't reinstall the account.  Getting the error "account already exists" on the console logs. I have also noticed that in some instances the account defectively comes through on a iCloud restore, leaving management unavailable and no way to remove the Exchange account as it still shows controlled by the profile.  The device management profile in Settings> General is not present.

Support has confirmed this is a current bug and working with Apple to resolve, but wanted to check if any others are seeing this or have found a way to remove manually.  Console version is 20.08 and iOS devices are generally iOS 14.4 or 14.4.1.

Thanks!

[abdirisak]

I have see this issue but looking for way remove manually. please share any info you may have, thank you

[EmilGhoting]

if you update to 14.4.2 or higher, you can then manually remove the orphaned exchange account in the device settings and then repush the profile or re-enroll.