VMware Workspace ONE Community
arran78
Contributor
Contributor

Error changing Identity manager url to load balancer

We have installed identity manager 2.4.1

I have configured my load balancer with the correct settings and SSL cert (it is a wildcard cert that works on our other existing Workspace 1.5 deployment so i know there are no certificate issues)

I have also added the identity manager root CA cert to the load balancer trust list

I tried uploading the load balancer root CA (tried both root and intermediate CA) to the new identity manager appliance "terminate SSL on a load balancer" tab and it wouldn't accept them. I also tried just changing the identity manager URL but it gave me the error "error validating identity manager url"

I have attached the log bundle if that helps. Unsure where to go next. The only error i could find in the logs was that the root CA cert already exists in the appliance trust store.

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KaiKilka
Contributor
Contributor

Is there an solution for this?

i've the same issue with Identity Manager 2.6

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cdubz
Enthusiast
Enthusiast

I had this issue as well, but uploading the intermediate CA cert that the load balancer's certificate is issued from solved it for me. might want to make sure that is base 64 encoded vs DER encoded.

Also should mention i am using version 2.7 appliance

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