psiwi
Enthusiast
Enthusiast

Error Code 12040 Please log in to your iTunes Store account.

Has anyone seen this error and have been able to resolve.

Setup:

iOS devices
VPP with current token in WS1. Other purchased apps via the same VPP token are working fine. Just the one app (Cisco AnyConnect)  seems to be through this error

 

On the device it asks to sign into install the app.

I have:
1. re-synced licences for the app

2. re-synced assets

3. renewed the sToken again

I can't figure out why I keep getting the pop up. Anyone seen this and fixed it before?

Thanks, PS

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JoeTingley
Enthusiast
Enthusiast

Is the device signed into an iCloud account that is different than your VPP account? I received something similar when I preinstalled a device with apps through smart group/VPP, then the user went onto the device and tried to update the app using a separate iCloud account and App store.

psiwi
Enthusiast
Enthusiast

Hi Joe,

 

Forgot to mention that the device is a fresh enrollment from factory reset/device wipe and enrolled via Apple ADE (former DEP). All apps including Hub and the mentioned app are configured to install automatically VPP. So no prior iCloud configs.

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