mwtadmin
Contributor
Contributor

Enrollment emails not received

I've started a trial for Workspace One UEM.

I've added a user into the system, but I have having trouble enrolling any devices. Supposedly the invitation has been sent, but I have not been able to receive the enrollment invitation via email nor text message.

Is there additional setup that should be performed to receive email? 

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2 Replies
Noordan
Enthusiast
Enthusiast

Are you using UEM in cloud? are you receiving any email from console at all?

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JesperA89
Enthusiast
Enthusiast

You're environment is probably still configured to use the AirWatch Cloud Connector (ACC) for SMTP relaying. You can change this at: Groups and Settings > All Settings > System > Enterprise Integration > Cloud Connector > Advanced > SMTP (Email Relay) > set to disabled.

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