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Sean_Kane
Enthusiast
Enthusiast

Enrolling Supervised (DEP) iPad produces Invalid Profile error

Enrolling Supervised (DEP) iPad produces Invalid Profile error. This is happening on all DEP Enabled iOS devices.

I found this document: https://support.workspaceone.com/solutions/SOL-4383 and it says ' If this is a new deployment and all devices are experiencing this error, renew the DEP token. Do not renew if not all devices are experiencing this issue and the token is not expired.'

Just for future reference in case anyone is searching the forums, I discovered that the APN Certificate had expired. Since we do not really enroll non-DEP devices anymore, I wasn't being presented with the APN error. Once I renewed the APN, the Profile Error message went away. So, the issue was completely unrelated to DEP and the tokens.
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