Is it a add on on or is it included with any licensing that is the advanced editon or above?
The licensing guide states the below:
Telecom Management Tools Track data, call, and message consumption, and automate actions and compliance. https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/datasheet/products/vmware-workspac...
I had the same question a few months ago.
So I contacted the support and they gave me a sql script to active the Advanced Telecom.
I am not 100% sure, but I think the way you have to go is still the same, just open a support case.
What I have to say is, that I manage an on-prem environment.