VMware Workspace ONE Community
ScaryLarry_12
Contributor
Contributor

Device fails to enroll

I am enrolling a new fleet of devices on a child OU, EMM is of course registered, but it keeps failing at "Verifying Group Identifier". It wants me to enter in a username and password even after I scan the QR Code. Didn't have this problem before when enrolling previous devices.

Ideas?

Thanks in advance

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Phil_Helmling
VMware Employee
VMware Employee

Hey Larry

what is your enrolment grouping set to? Normally we would config at the top (Customer) OG and config the device to move based on user group. But this does depend on the OS of the device being enrolled and whether you are using staging enrolment.

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