VMware Workspace ONE Community
DWPIngenieria
Contributor
Contributor

Device Wipe in Windows 10

Is "Device Wipe" failing anyone else? I'm trying to erase a Windows 10 laptop enrolled in WS1 but this action does not return the device to factory default settings.

Once the deletion was finished, when it was going to start installing windows, it restarted and the windows installation no longer started

We have tried several devices and it has happened to all of them.

Best regards

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Phil_Helmling
VMware Employee
VMware Employee

Hi,

please check if Forced Encryption is enabled. This setting within the Bitlocker policy should be disabled when performing device wipe.

If this is not the case, what do you see on the screen, are you able to share screenshots?

Also, have you tried performing a manual Device Wipe? You go to Start and type Reset my PC and step through that. It effectively performs the same function. You may need to delete the device record in the console if that works.

Also you can initiate this from the Troubleshooting Console on the device itself.

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