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WesleyTownsend
Contributor
Contributor
‎10-08-2018 10:12 AM
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DEP devices not syncing with Console

Since the 9.6 on-prem upgrade, I have been having issues with my devices syncing with the Console from DEP. If I log into the Apple Business Manager and Assign or Release a device, then sync my Console, I can see the time stamp in ABM showing the connection, but the device never Adds or Removes from Lifecycle. We can run a query delete from mobileManagement.EnrollmentToken where DeviceSerialNumber in (1,2,3) against the database and it removes it from the console, but who has time to do that with every device we want to remove. We have an open SR with VMware, but wanted to know if anyone else is experiencing this problem?

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29 Replies
RichB2u2
Hot Shot
Hot Shot
‎11-20-2018 10:23 AM
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Yes, 1810 is the current version after 9.7.


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WesleyTownsend
Contributor
Contributor
‎11-20-2018 10:27 AM
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Thanks Rich! I just pulled down 18.10.0.3, so I will take a leap of faith because as of right now, I can't add or remove devices from 9.6 and now some of my profiles are not loading to newly enrolled devices.
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callegrafi
Enthusiast
Enthusiast
‎12-04-2018 03:41 AM
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Hi there!
We have this issue on SaaS version 1810 (18.10.0.4)
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KevinRaisch
Contributor
Contributor
‎12-06-2018 01:28 AM
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We have the issue in version 1811 anymore.
Can somebody confirm that?
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KaiRetzlaff
Contributor
Contributor
‎01-07-2019 03:19 AM
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We see the same behaviour with 9.6.0.8. Once we renew the token, devices roll in again. This is mor a workaround than a permanent solution.
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BradleyKerstett
Contributor
Contributor
‎01-17-2019 10:39 AM
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Seeing the same thing in 18.11.0.4 - a DEP token renewal fixed it for us as well that wasn't set to expire for 8 months.
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MichaelDeeken
Contributor
Contributor
‎03-27-2019 01:16 AM
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on 1810, we have this issue again. Renewing token does not help
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KarineUlleberg
Contributor
Contributor
‎04-21-2019 11:59 PM
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Same for us, at 18.11.0.13
Twice this month for the exactly same devices I must have renewed the token.
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DANYBOUFFARD
Enthusiast
Enthusiast
‎06-13-2019 01:38 PM
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I also have the issue, I had it in the past and the device sync the day after, hoping it will do this too this time around.
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KarineUlleberg
Contributor
Contributor
‎08-20-2019 03:17 AM
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We have the issue and is running on 19.03.0.10.
But the issue where DEP devices not syncing to the console is just the NOT default servers. The default server gets its items, but for all deveices we route to other servers, they are not synced.
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